Fixing carriage jam and 0x61011beb error on HP Photosmart Premium

I recently had my HP Photosmart Premium stop working. Initially, it failed with an error message requesting that I clear the carriage jam. This was caused by the carriage being stuck at the far right of the printer where it normally goes to clean the print head.

The carriage was stuck enough that moving it with my hands didn’t work. When I took the sides of the printer off, there was a movable plate stuck below the carriage that I was able to slide away using a bamboo skewer.

open side

After resetting the printer, the carriage jam message went away – only to be replaced with a generic complaint about “error 0x61011beb.”

Error 0x61011beb appears to be a “catch all” error message indicating physical problems. Online resources helpfully suggest doing a factory reset of the printer, which didn’t resolve my issue.

One thing I did notice before the printer would give the error message was the central rod to the left of the big white gear spinning for a long time.

gear assembly

During the printer reset, the white gear would sometimes spin, thereby turning the black gear meshed to it. But when the rod spun, very little happened. If I rotated the white gear manually, the movable plate that caused the carriage jam would move.

Another thing I noticed was that the whole assembly attached to the central rod wasn’t on very tight. I thought perhaps it somehow got knocked loose, so tried a bunch of printer resets after re-seating it, or holding it against the rod manually. None of those worked.

The rod in the gear assembly goes through a little black plastic gear. After taking the assembly off the rod, I was able to look at the gear. It had a small crack, which I assume was preventing it from gripping the rod properly (which was preventing it from having the power to turn the white gear, which was preventing the plate from moving, which was breaking my printer).

I initially tried to put some glue on the inside of the gear, put it back into the rod assembly, put it all back onto the rod, and let it sit overnight. Unfortunately, that didn’t stick well enough and the printer acted like nothing had changed.

Fortunately, I had access to a 3d printer, and was able re-print the gear. The original is on the left.


I used Parametric Involute Bevel and Spur Gears by GregFrost, with the following dimensions:

gear (
    gear_thickness = 3.8,
    rim_thickness = 3,
    hub_thickness = 3,
    bore_diameter = 4.62,

I’ve shared this gear here: The inner bore diameter is intentionally thin. I used a needle file to open the gap until it was JUST able to squeeze onto the raised ridges on the rod.

If you’re running into the same issue (slipping of the gear) but don’t have access to a 3d printer, some other things might work:

  • Finding another gear with the same number of teeth, inner bore diameter, and outer bore diameter. It has 15 teeth, an outer diameter of 14.38mm, and an inner bore of about 4.62mm.
  • Filling the central bore of the gear with moldable plastic (like Instamorph), and then drilling out a new central bore.
  • Printing the gear out at Shapeways or a similar service.
  • Asking a local hacker space if they can help you print out the gear.

In the end, I was able to rescue a $300 printer with 2.4 cents of plastic.


20 Responses to “Fixing carriage jam and 0x61011beb error on HP Photosmart Premium”

  1. Amir writes:

    That is amazing. We will try this with our students.

  2. Geert De Vylder writes:


    Thank you very much for this post. I have the same issue and had the gear printed through 3dhub. But in my situation also the part that moves the central rod back and forth has broken and I’m unable to have it printed because I do not have the design for it. Hopefully someone can help me with a technical design of that part.

  3. Lukas writes:


    I had exactly the same Problem and after following your instructions, printing out the gear, installing it effortlessly, the Printer works just fine.
    So, thanks a lot

  4. Eva writes:

    Wow! I was looking for a solution and nothing worked, but now I know the problem is the gear… However, I do not have access to any 3d printer 🙁 Do you know where could I buy a new gear?
    Thanks a lot.

  5. Proimage3D writes:

    We had a customer bring us the CAD file and we printed her a gear that “worked like a charm” her words. If you don’t have access to a 3D printer and need a part let us know and we can fix you up. We print these in PETG material so they are stronger than the typical PLA or ABS materials.

  6. Andy Freeman writes:

    Wish more people had access to this before throwing out or destroying their printers, rock on man. Was able to find 5 of the little suckers here for $2 shipped. Will take some time to get here from China but i’m in no hurry. Just hope i didn’t break something else trying to get the damn carriage to budge. We’ll see. Here’s the link:,searchweb201602_2_10152_10151_10065_10344_10068_10130_10324_10342_10547_10325_10343_10546_10340_10548_10341_10545_10084_10083_10618_10630_10307_5722316_5711211_10313_10059_10534_100031_10629_10103_10626_10625_10624_10623_10622_10621_10620_10142,searchweb201603_2,ppcSwitch_2&algo_expid=8b482a55-62db-444d-bc61-2cd66755bf10-2&algo_pvid=8b482a55-62db-444d-bc61-2cd66755bf10&priceBeautifyAB=0, i’ll have 4 left over so if anyone reads this and needs 1 let me know at my email, beats waiting for the shipment from China…

  7. Peter Burek writes:

    Is the center hole on this gear that Andy referenced smooth or notched with small splines? I can’t figure out how it stays in place over the splined metal shaft? Does it just use compression? Also, is there a retainer clip of some sort holding the gear assembly in place? I am referencing a location where the bottom right tip of the assembly goes into a slot just below the white gear. Several pictures up it appears that there is a whitish clip that in inserted into this slot after the assembly is attached to the shaft. Any input on this? My printer is a model C309g.

  8. Peter Burek writes:

    Andy, have your gears come in yet? Did it solve your problem? How can I get in touch with you to claim one of you spare gears? Otherwise, I will be waiting on the slow boat from China also…

  9. Jordan Owen writes:

    Ive got what I believe is the same problem in an HP 6500a plus. How exactly did you dismantle your printer to get such access to these gears? I feel as if I may have to take apart this entire thing just to get to these central gears. When I removed a side plate where the gears are located, I am blocked by a series of wires and additional plating.

  10. Lee Holmes writes:

    Hey Jordan – this printer has some screws under the top lid that release the side panels. Once they came off, the gears were exposed like the picture you see. My main encouragement with difficult disassembly projects is that they were put together in reasonable pieces, so can usually be taken apart in reasonable pieces 🙂 This isn’t always true when it comes to welding, gluing and snap rivets but almost always works. Good luck!

  11. Lee Holmes writes:

    @Peter – The center of this gear is smooth, which I suspect is one of the reasons it is so prone to slipping. My printer did not have a retainer clip, and just used compression to keep the gear on – that’s why the model has the center hole a little too small and then you use a needle file to get it to the right size.

  12. Mónica writes:

    Bless you, boy! I have already fixed my HP officejet 7500a printer using this tutorial. I used a gear from another spoiled printer. Greetings from Spain!

  13. Yusuf Ahmed writes:

    Thanks a lot this worked for me.

    DISCLAIMER: I am not responsible for any damage that occurs in the process of fixing the printer. You are fixing it under your own responsibility.

    Good thing that I had salvaged some parts from old HP printers so I happened to have gear. Just to make the steps clear, follow below.


    1) Open the side panel, the right side looking at it from the front ( the side that doesn’t have the HP logo*).
    2) You will see the same image as above so just unmount the gearbox, this might require a bit of force since it is squeezed on the rod.
    3) Replace the gear. Well, it might be likely that the part is not broken but just loose. So remove it, try to rotate the gears, and it might as well work without any replacement.
    4) put it back together, it’s fairly simple to do so, just take your time and put it back softly because you don’t want to break anything, in other words, throwing away the printer.
    5) Optional: open the door where you find the cartridges, remove the cartridges, open the latch and remove the printhead. Clean the contact points ( mine were really gross).
    6) Do a factory reset. Turn the ON printer then remove the power cable while it’s still ON. hold (# and 3) and put in cable back. Hold the buttons until you see Warming up. The printer will then take a few mins to do the preparation process. Then it will work just fine.

  14. Marilyn Seymour writes:

    Hi, Andy Freeman wrote that he had extra “gears” in 2018. How can I email him?
    Marilyn Seymour

  15. Zack writes:

    Hi Lee. Thanks for this. I just discovered that this very same broken gear is the cause of my printer’s recent errors. I’d like to order a 3D print from Shapeways. Which of their materials do you recommend for this application? This is my first time ordering a 3D printed part and I don’t quite understand the benefits of each material. Thanks!

  16. Lee Holmes writes:

    Hi Zack – I printed mine in ABS (a good “default” plastic). They really don’t take much abuse, so probably any material would be sufficient.

  17. Aaron writes:

    Please where is the black plastic gear located because i found mine removed inside the printer so i can place it back. Thanks

  18. Darrin Rice writes:


    Look at the first two pictures, above. This gear is on the metal shaft (end visible) sandwiched between two other plastic parts that are held together by the metal clip just to the left of the shaft. You take that assembly off the end of the shaft, locate your new gear into the gap so the hub aligns with the shaft holes in the other two pieces of the “sandwich,” position the assembly back into the same place as in the pictures, then press the gear hub onto the splined end of the shaft. You MIGHT have to open up the center hole SLIGHTLY to get it to press on, but DON’T OPEN IT TOO MUCH or it will slip, just like your old gear. You want a FIRM press-on fit where the gear will go all the way onto the shaft, and NOT slip at all. ALSO, the shaft moves in and out, so as you’re trying to press the gear on, expect the shaft to push into the printer a ways then stop. A successful install will locate the end of the shaft just shy of the outer face of the visible piece of the sandwich, just as seen in the pictures, above. When the printer shaft retracts in, the white gear should fully engage the new black one, and when the printer shaft pops out, the white gear should fully DISengage from the new black one.

  19. Alastair Low writes:

    iv tried to fix this all day still no luck, printed a few gears , tried to glue them on how the printer garrage dose not move back and forth 🙁 gona give up for now. anyone else have this problem, my whole bracket had fallen of and was rattling around, gear had a break in it, small but made it stick when it came to that part.

  20. Gary P. Cerniglia writes:

    Thank you all for an extremely helpful blog on this maddening problem, I don’t think I would ever have noticed the metal shaft spinning freely inside the “stripped” plastic gear. If Andy or anyone else has any of these gears left I would love to buy one or two. please let me know how I can get in contact with you as this site blocks email addresses from being published. I’ll try leaving mine here and see if it makes it through: [email protected] .com Thanks again

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